{"ok":true,"canonical_url":"https://dealroom.so/glossary/customer-database","api_url":"https://dealroom.so/api/public/glossary/customer-database","data_freshness":{"sba_records_through":"2026-05-31","fdic_records_through":"2026-03-31","dealroom_last_updated":"2026-06-15","timezone":"America/Chicago"},"source_summary":["Public SBA 7(a) loan records","FDIC institution data","DealRoom lender and franchise enrichment"],"term":{"slug":"customer-database","term":"Customer database","group":"Reading the business","definition":"A structured collection of information about a business's customers, including contact details, purchase history, and interactions. This is a critical asset for marketing, sales, and understanding customer behavior.","what_it_means":"During due diligence, assess the quality and completeness of the customer database. A robust, well-maintained database is invaluable for retaining existing customers and driving future growth. Ensure the seller can legally transfer the data to you and that it complies with privacy regulations. Its value directly impacts future revenue potential.","url":"https://dealroom.so/glossary/customer-database","official_sources":[],"related":[{"slug":"customer-acquisition-cost","term":"Customer acquisition cost","url":"https://dealroom.so/glossary/customer-acquisition-cost"},{"slug":"due-diligence","term":"Due diligence","url":"https://dealroom.so/glossary/due-diligence"},{"slug":"intangible-asset","term":"Intangible asset","url":"https://dealroom.so/glossary/intangible-asset"}],"related_questions":[{"question":"Can a high customer concentration (e.g., one customer is 50% of revenue) jeopardize my SBA 7(a) loan approval?","url":"https://dealroom.so/sba-7a/questions/can-a-high-customer-concentration-e-g-one-customer-is-50-of-revenue-jeopardize-my-sba-7-a-"},{"question":"What if the business I'm acquiring relies heavily on a single major customer?","url":"https://dealroom.so/sba-7a/questions/what-if-the-business-i-m-acquiring-relies-heavily-on-a-single-major-customer"},{"question":"How does the SBA typically value intangible assets like customer lists or software for collateral?","url":"https://dealroom.so/sba-7a/questions/how-does-the-sba-typically-value-intangible-assets-like-customer-lists-or-software-for-col"},{"question":"How does high customer concentration in a target business affect SBA 7(a) acquisition loan approval?","url":"https://dealroom.so/sba-7a/questions/how-does-high-customer-concentration-in-a-target-business-affect-sba-7-a-acquisition-loan-"},{"question":"What specific factors should a lender assess when underwriting a business with a high customer concentration?","url":"https://dealroom.so/for-lenders/questions/what-specific-factors-should-a-lender-assess-when-underwriting-a-business-with-a-high-cust"},{"question":"Can an SBA 7(a) loan be used to purchase a business with a high customer concentration?","url":"https://dealroom.so/sba-loans/basics/can-an-sba-7-a-loan-be-used-to-purchase-a-business-with-a-high-customer-concentration"}]},"caveats":["Definitions represent DealRoom's plain-English interpretation for buyers; verify regulatory terms against the official SBA and eCFR sources listed.","Not legal, tax, or financial advice, and not an SBA eligibility determination."],"citation":{"label":"DealRoom.so Glossary — Customer database","url":"https://dealroom.so/glossary/customer-database","source_type":"DealRoom Data"}}